Refund policy
If a purchase from Halo B Shop does not work for you, eligible merchandise can be returned in accordance with this policy.
30-DAY RETURN WINDOW
Eligible merchandise may be returned within 30 days of the date it is delivered.
RETURN CONDITION
To qualify for a return, merchandise should generally be:
• Unworn and unused
• Unwashed and unaltered
• In its original condition
• Returned with original tags where applicable
• Returned with original packaging where reasonably applicable
• Free of stains, odors, cosmetic marks, customer-caused damage, or other signs of use
Items that do not meet these conditions may not qualify for a refund.
HOW TO REQUEST A RETURN
Please contact our support team first so we can provide the applicable return instructions.
Email: support@halobshop.com
Please include your order number and identify the item you would like to return. Do not mail a return to the business address listed on this page unless our support team specifically instructs you to do so.
RETURN SHIPPING
Unless otherwise stated by Halo B Shop or required by applicable law, customers are responsible for return shipping costs. Original shipping charges are generally non-refundable.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact support@halobshop.com as soon as reasonably possible. We may request photographs or additional details to review the issue.
REFUNDS
Once an eligible return is received and inspected, we will notify you of the refund status. Approved refunds are issued to the original payment method.
Banks, card issuers, and payment providers may require additional time before a refunded amount appears on your account.
EXCHANGES
Availability for exchanges cannot be guaranteed. If you need another size, color, or product, contact support@halobshop.com for current options.
ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible. Cancellation cannot be guaranteed after an order has entered processing or fulfillment.
CONTACT
Halo B
Address: 1026 11th St , Modesto, CA 95354
Phone: +1 (209) 248-5883
Email : support@halobshop.com Store hours: Monday 10 AM to 4 PM, Tuesday to Friday 10 AM to 6 PM, Saturday 10 AM to 4 PM, Sunday closed, Pacific Time.