Last updated: September 7, 2026
We want you to feel confident shopping with Fashion 2. This policy applies to orders delivered within the United States.
30-Day Return Policy
You may request a return within 30 days after receiving your order.
To qualify for a return, the item must:
- Be unworn, unused, unwashed, and undamaged;
- Have all original tags attached;
- Be returned in its original packaging; and
- Include a receipt or other proof of purchase.
Items returned without prior authorization will not be accepted.
How to Request a Return
To request a return, email [CUSTOMER SUPPORT EMAIL] and include:
- Your name and order number;
- The item you want to return;
- The reason for the return; and
- Photographs if the item is damaged, defective, or incorrect.
If your return is approved, we will provide return instructions and the appropriate return address.
Approved returns must be sent to:
[INSERT COMPLETE US RETURN ADDRESS]
Please do not send merchandise back before receiving authorization from us.
Return Shipping Costs
If an item is damaged, defective, or incorrect, Fashion 2 will cover the approved return-shipping cost.
For returns caused by a change of mind, fit, size, color preference, or an incorrectly selected product, the customer is responsible for return-shipping costs.
Original shipping charges, including Economy or Standard shipping fees, are non-refundable unless the order was damaged, defective, incorrect, or otherwise required by applicable law.
Fashion 2 is not responsible for unauthorized returns or return packages lost in transit. We recommend using a trackable shipping service and retaining the shipping receipt.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged or defective, or you receive a product different from what you ordered, contact us as soon as possible. Include your order number and clear photographs of:
- The product;
- The issue or damage;
- The packaging; and
- The shipping label.
We will review the claim and provide an appropriate replacement, refund, or other resolution when approved.
Non-Returnable Items
The following items cannot be returned:
- Gift cards;
- Personalized or custom-made products;
- Items specifically marked Final Sale;
- Items that have been worn, washed, altered, stained, or damaged after delivery;
- Items without their original tags or packaging; and
- Products that cannot be returned for health or hygiene reasons after being opened or used.
A discounted or sale-priced item remains returnable unless its product page clearly states that it is Final Sale.
Contact us before purchasing if you have questions about whether a specific item is eligible for return.
Exchanges
We do not currently offer direct exchanges.
If you need a different size, color, or product, request a return for the original eligible item and place a new order separately. This helps ensure that the replacement item is available.
Order Cancellations and Changes
Contact us immediately if you need to cancel or change an order.
We will try to accommodate your request, but we cannot guarantee changes or cancellations after the order has entered processing or has been shipped.
Refunds
After receiving and inspecting your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or payment provider may require additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved, contact us at [CUSTOMER SUPPORT EMAIL].
Late or Missing Refunds
If you have not received an approved refund:
- Check your bank or payment account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing delays may apply.
- If the refund still does not appear, email us at [CUSTOMER SUPPORT EMAIL].
Contact Us
For questions about returns or refunds, contact:
Fashion 2
Email: [CUSTOMER SUPPORT EMAIL]
